Order

What should I do if I made a mistake in my order?

We invite you to contact us by phone + 33 4 42 61 89 98 from 9 a.m. to 6 p.m. or by email accueil@chateau-la-coste.com so that we can rectify your order together.

How do I know if my order has been taken into account?

The website sends you a confirmation email. Remember to check your spam and / or junk mail if you can't find it.

How do I track the shipment of my order?

We have not yet set up a tracking system as we work with various carriers depending on the quantities and the destination of shipment. In doubt, please do not hesitate to contact us so that we can check whether your package has been dispatched.

How do I modify my order?

Once your order has been confirmed and payment has been completed, you cannot modify your order online. We invite you to contact us by email accueil@chateau-la-coste.com or phone at + 33 4 42 61 89 98 from 9 a.m. to 6 p.m. and we will make the changes together.

How do I cancel my order?

Once the order is validated, you will no longer be able to cancel it online. We invite you to contact us by email accueil@chateau-la-coste.com or phone at + 33 4 42 61 89 98 from 9 a.m. to 6 p.m. In the case where you have received your order, you have 7 days to return it to us (shipping costs at your expense).

How do I get the invoice for my order?

The website sends you an invoice automatically by email after your purchase.